Tuesday, February 7, 2012

Mastering the Social Work Mindset - HR and Enterprise 2.0 #e20s

This breakout (track 3) at the Enterprise 2.0 Summit is about 'Mastering the social work mindset'. Breakout speakers are Anthony Poncier and Ellen Trude.

Anthony kicks off with a sort presentation about HR and Enterprise 2.0. (Last year there was only one participant from the HR department at this Summit. This year there are many more.) HR should be on the wagon because people are the core of organizations. McKinsey recently stressed that the role of HR in E2.0 is essential. Why? Because of the inter-generational cultures (millenials, etc.), new job descriptions (like the community manager), talent management, impact on visibility and mobility (career development, L&D), etc.
It's important to look at and change the tradition HR processes for E2.0 success.

Ellen doesn't like the word training relating to social media and enterprise 2.0. Training is too much a one-way lecture. At Ellen's company they developed a social learning environment. The courses are designed for the people and not the other way around. In the environment they start with suggestions for tasks not a prescriptive tasks. The trainers are facilitators and the participants train each other. The results surprised Ellen. There was huge amount of feedback between participants. It relates to workplace learning, instead of formal learning. Learning is more integrated into work. There was an immediate translation to their work.
Another interesting thing Ellen tells about is how the HR department goes out and listens to the organizational social networks to find out what is working well and how to improve social learning.
Ellen is convinced the Training department has to change their mindset. The Training department will not be needed in the future. It will have in the networks.








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