Saturday, July 18, 2009

Free, the continuing debate

Some time ago I pointed to an interesting article in Wired by Chris Anderson titled "Free! Why $0.00 is the future of business". Now Anderson published his book on this subject. And, of course, there's lots of talk about its contents.

I still have to read the book. But I wanted to point to 3 posts about this book that I enjoyed. One is a review by Malcolm Gladwell. Two is Anderson's response to that review. And three, ReadWriteWeb's review.

I still find Anderson's thesis very interesting and thought-provoking. But Gladwell's question is my question too: What about the plants and the power lines? Lots will be free, mainly digital stuff. But all the other stuff, what about that?

UPDATED: Mashable has a great piece on this topic too.

---

If You Read This and Like It, Tweet This to your Followers:

Free, the continuing debate http://twurl.nl/fiuzjf

Tags van Technorati: ,,

Thursday, July 16, 2009

Communicating Vision

imageFound this picture (inserted) in Fortune (May 25, 2009)! (Couldn't find the picture on the web, so I scanned it for you.)

Really neat and powerful way to get your vision across:

  • short (one page)
  • visual (mind map with some pictures)
  • facts (numbers)
  • inspiring (culture and values in the middle)

---

If You Read This and Like It, Tweet This to your Followers:
Communicating Vision http://twurl.nl/4c1e7u

Tags van Technorati: ,,

Crowdsourcing the IT Helpdesk

Bumped into an article and a post that got me thinking. One is an older article (that I reread after going paperless). It is titled "Tailoring IT Support to communities of practice" by Agresti (in: IT Pro, 2003). The other is a recent blogpost by Oliver Marks, "Sorry, the helpdesk doesn't cover that".

What I was wondering is: How many companies are crowdsourcing their IT helpdesks? I see most companies still maintaining traditional helpdesks. So, every employees knows the numbers he/she should call, you call the helpdesk and they try to help you. Usually there's also a system to support that process. This tool supports the helpdesk to manage calls and their solutions. And employees can check the progress of their incident/question.

However, we all know lots of stuff that is IT helpdesk-ish is solved by asking colleagues for help or Googling the solution. And the solutions the helpdesk provides to one colleagues is shared among the helpdesk people, but is not shared with all employees.

Would it be nice and wise to crowdsource the IT helpdesk. I'm not saying the helpdesk employees should move over. We still need them. But their knowledge and that of all the employees can be used to quickly find who else has a certain problem, to solve issues the IT helpdesk can't solve, etc.

I'm wondering: does your corporate IT helpdesk work in this way? Or do you know of companies that have this in place? And is this working for them?

---

If You Read This and Like It, Tweet This to your Followers:
Crowdsourcing the IT helpdesk http://twurl.nl/0wg7so

Wednesday, July 15, 2009

Going 'paperless'

image I prefer to read longer articles (even blog posts...) on paper. For instance I read Harvard Business Review and MIT Sloan articles. Our corporate library allows me to read those articles in hard-copy. Of course the librarians have access to the digital sources of these magazines, but I don't.

What I usually do is browse through the magazine and make copies of the articles I want to read (or I think are interesting for my colleagues). In this way I can read them when and where I want.

When I read articles I usually write comments in the sidelines and highlight what I find interesting and important to remember. These marks are very important to me. So important that I would archive the hard-copy of the article in binders. At least until recently. If I could get my hands on a digital copy I would file that one on my computer with the comments.

Over time I've collected many articles and found that I hardly reuse those articles in my work. Filing them is hard and therefore retrieving them when I need them is too.

So recently I said to myself: Let's get rid of those hard-copies and scan all those articles in. This is quite easy because I work for a company that develops copier-printer-scanners. The scanners have a document feeder so I don't have to scan page-by-page. The scan is automatically emailed to me in pdf (but is not OCR-ed...).

When I get the pdf of the article I trust the scanning process has gone OK and don't check that. I rename the filename by typing in the title, the author(s) of the article, the source it came from and the date. Because Windows wants me to put the file in one folder (I'm using XP) I also add some 'tags' to the filename (by simply adding extra text in the filename) to be able to create intersections over files and folders.

This is working out fine for me. And I'm finding I'm reusing older articles more often now. When I'm asked to look into something I start by search my desktop and collecting the info I already have. Then I move over to my bookmarks (- wouldn't it be great if you could merge bookmarks and files? -) and finally search the internet.

I'm curious what you do with your paper documents. Do you also scan them? Or do you file them in a binder? Do you reuse those documents often? Please share your best-practices!

---

If You Read This and Like It, Tweet This to your Followers:
Going paperless http://twurl.nl/aju08p

Wednesday, July 8, 2009

The Match

Received an interesting invite today from Novay for their new game 'The Match'. (As I understand Buro Blink also helped set up the game.) It's a game to show how 'networked innovations' could work. All our invited to join. Do you want to know how you can play? Just take a look at this video.

How am I doing in the game? Just take a look at the widget at the right-hand side of my blog! Pretty good eh?! ;-)

Oh my email address? I work for oce.com. My name is samuel driessen. Just add a dot between my first and last name. And don't forget the @!

---

If You Read This and Like It, Tweet This to your Followers:
The Match http://twurl.nl/zt80n4

Wednesday, June 24, 2009

Coffee = Knowledge

The Novay Future Workspaces project recently had a project day. The results are being shared on their blog. One interesting post, with great visuals by Jam!, was about 'breaks'. Yep, the breaks we take or need to take at work and the usefulness of a break.

Let's not forget: Coffee = Knowledge!3653827875_07bdc13da1_b

---

If You Read This and Like It, Tweet This to your Followers:
Coffee = Knowledge http://twurl.nl/i64nye

Tags van Technorati: ,

Collecting Ideas Mass-Collaboration Style

Outlook’s broken—Let’s fix it_1245842030040 Did you see the way people are trying to improve MS Outlook? The website 'Outlook's broken - let's fix it' is a protest site against the proposals for a future version of Outlook. But it's also a way to share and collect ideas about what Outlook should look like in the future.

This is a great example of collecting ideas for future product development (using mass collaboration for innovation)! I also like the way they visualize all the contributions. It shows the power of Twitter. It also shows contributors they're not alone: lots of people agree with you and we can shape the future together or at least try to influence it. Shouldn't every product have such a site, with a tweet fetcher?

Oh, and my contribution can be found here.

---

If You Read This and Like It, Tweet This to your Followers:
Collecting Ideas Mass-Collaboration Style http://twurl.nl/dlqkq6