infoarch

I'll be live blogging the Enterprise 2.0 Summit. So my posts will contain typo's etc. Hope you don't mind! First keynote of the Enterprise 2.0 Summit is about 'Understanding the Social Business Excellence' by Rawn Shah , Social Business Tranformation Expert at IBM . We all know the core elements of Business Value Creation like Customer Value, Operating Efficiency, Quality in Operations, and Organization Culture. What is happening to this, is it changing? Is it still necessary? Rawn starts out with a research fact: 65% of line of business buyers will buy without IT (Forrester). Many of our organizations today have invisible walls. We would like to have fewer walls, or one wall between external and internal. Really is conversations are starting out everywhere and they´re scaling. This creates a bit of chaos. How do you make sense of this? This does not imply the line of business is going away? Line of business is still important. So, how do we harness the p...

Share to Connect is about aligning our organization, Nokia , and the way we work with what we promise as a brand, says Ming Kwan . Their objective was to maximize the brand's productivity by turning it into a conversational brand. Transparency, listening and coordination will enable the organization to gain momentum in an era of exchange. Share to Connect consists of 3 main elements: organizational optimization workforce collaboration customer participation The main issue they are trying to deal with is information overload. They collect lots and lots of information. Their big issue is generating insights from all the information. So they have this idea/pilot called Socializer. An aggregation and analysis platform connecting the streams from the (social) internet to the organization. Socializer is a social action framework (with semantic analysis), it's internal and external, it's focused on actionable insights, it's real-time and employees can claim actions. Objectives...