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Back after a nice French lunch, Claire Flanagan and Rachel Happe talk about adoption/change and community management . Claire simply had too much slides and information to give you a good summary. Which is great (to be clear)! I'll share a couple of notes from the talk below. A nice overview of research Jive did on the value companies are getting was shared by Claire (and is inserted in this blogpost). Business value of internal social was only realized when organizations did the following: senior leaders role-modelling integrate social into day-to-day activities removal of other tools So, how to change your organization and get them ready for internal social? Claire shares the following steps: process (define what the new way of working looks like, definitely for executives - use cases, which is not persona-focused, focus on processes) incentives (reward open leadership, bonus tied to 'open' objectives) comms/marketing (executive 'launch' mes...

The first practice panel about ' Social as Enabler for Strategic Business Excellence ' by Joachim Heinz  and Martial Tardy . First Tardy of Solvay about the Solvay and Rhodia merger facilitated by means of an Enterprise Social Network. Learnings: don't fear misconduct, fear a ghost town reverse the communication streams get in gear with a new editorial tempo get on top of social technologies Next Heinz about Bosch's social business initiatives. Bosch has 300.000 employees. Why social business at Bosch? Because of the network society and to tap into the potential of the huge number of employees. They want to develop to an agile, open and transparent business system in a highly connected environment. Steps they distinguish are ( top-down approach): guidelines and principle (e.g. only 20% closed communities, open/transparent by default) technology and processes (developed an entirely new onboarding wizard developed jointly by Bosch and IBM - helps newcomer...

Part 2 of my notes from the workshop about User Adoption strategies for Sharepoint by Michael Sampson . (Part 1 can be found here .) We're at stage 3: Enlivening Applicability. Ways to do this: Over the shoulder watching: show how people use the tool in practice and learn from them Group re-imagining: help a group see beyond current work practices Embedded champions: one participant mentioned she connected to secretaries to speed up and encourage technology adoption. ( I agree! ) Sandbox for experimentation: don't go live right away, but start small, let people play with the technology and use the technology for the roll out itself. Easy first steps: closing down the options, focus on some affordances of the technology not all. Built it and they will come: set up the tech and see if users will adopt it by themselves Next phase (4): Making it real. How do you make it real? Provide zero other options. E.g. take away all other platforms but one. Experience from th...

My notes from the pre- conference workshop with Michael Sampson about User Adoption strategies for Sharepoint. (This workshop is part of the Intranet Conference .) Technology is easy compared to getting people to use the technology. Most people aren't first wave users. They don't say: Give the new tech to me. They ask: "Why should I use it? What is the reason for the new technology? My work has to be improved by the new technology." They basically tolerate the tools. If something is easier it's better for them than that it is perfect. Most organizations assume adoption will be 100%. So, there's a problem. The objective is not user adoption. It's the overal effectiveness of the organization for instance. Or, improve work. The overal approach to user adoption is very important. (Refer to the Collaboration Roadmap .) Research shows that people are least satisfied when IT rolls out and the most dissatisfied.... Sharepoint is a platform. This means ...