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The Enterprise 2.0 is slowly coming to an end. We're at the final keynote round about ' Framework of the Social Enterprise & the Future of Work '. First up Marie Taillard . Marie challenges us to look beyond the enterprise to the ecosystem. Where is the value in the ecosystem? Where is your customer at? Are we - at the summit - focusing enough on the customer? Internal and external can and should help each other. Then  Peter Vander Auwera about 'Corporate Rebels United, the start of a corporate spring?'. Our orgs no longer serve our needs. They cannot keep pace with the current world. Corporate rebels wants to address this. They love the organizations they work for and address the issues in the organization from a deep personal conviction. 21st century practices of new orgs according to corporate rebels: organizational structure lead ing ship strategic options portfolio decision making lean execution system innovation self-expression And ...

Enjoyed participating in the Lego serious play session . Some pics... The Lego pieces we got to use Working hard on the assignment My tower... Add caption

Now a practice panel about ' Social as Enabler for Corporate Behavior Change '. First up Celine Schillinger who has been addicted to social collaboration by accident. Celine shares 3 cases in which she has experienced and facilitated change within the company she works for (large pharma company): It all started with an email from her to the CEO, that received no answer. She forwarded it to a small group of friend-colleagues and it became viral. This multi-disciplinary/multi-divisional group of employees decided to meet over lunch and try to address this in a good way. They continued to meet in real-life and support the community with Yammer (called WoMen - capitals are deliberate). They created 62 crowdsources solutions (related to gender-balance. Then the CEO said: Let's meet over lunch. The CEO proposed to do a workshop with the whole leadership team about this topic. From then on this topic was on the agenda and is 'implemented' in the performance metrics....

First up, Lee Bryant about leading 21st century firms. This talks is part of an expert panel about Defining the leadership model and design of the 21st century organization . Here are my notes. So, what comes first social tech or new organizational structures, Lee asks. Step 1 is deal with your org chart, your organizational structure. The culture of work is changing. We are talking about human resources instead of resourceful humans. Productivity has gone quantum. 12 people is the new army. Hierarchy is one dimension of the organization. It exists and will continue to exist, but it is very expensive to get things done. We will move to small, coordinate agile teams. The general manager that has no specific skills is not something of the future and are generic best-practices. Communities and networks are the new structure (or actually the old structure of the org). Podular working ( Dave Gray ) needs an underpinning service platform. There are companies doing this, like Kyocer...

Jane McConnell shares the results of her yearly - and great! - Digital Workplace survey. This is part of the expertise panel about digital workplace concepts and trends . Jane defines the digital workplace as the intersection of people, tools and organization. The two main drivers for the digital workplace are: increasing organizational intelligence; gaining efficiency & cost savings Key to transformation Jane found in her latest research is that the top management and operational management are twice as involved in strategic decision-making with respect to the digital workplace. Much more was shared in her slides. Too much, too fast to keep up. I focused on studying her slides instead of blogging... Sorry. Next up  Michel Ezran about the research Lecko does on the adoption of enterprise social networks. They try to measure the level of engagement in 15 organizations. Some findings: a few transversal communities generate most of the ESN value deplo...

Back after a nice French lunch, Claire Flanagan and Rachel Happe talk about adoption/change and community management . Claire simply had too much slides and information to give you a good summary. Which is great (to be clear)! I'll share a couple of notes from the talk below. A nice overview of research Jive did on the value companies are getting was shared by Claire (and is inserted in this blogpost). Business value of internal social was only realized when organizations did the following: senior leaders role-modelling integrate social into day-to-day activities removal of other tools So, how to change your organization and get them ready for internal social? Claire shares the following steps: process (define what the new way of working looks like, definitely for executives - use cases, which is not persona-focused, focus on processes) incentives (reward open leadership, bonus tied to 'open' objectives) comms/marketing (executive 'launch' mes...

A panel discussion about ' Key factors for strategic enablement ' is kicked off by  Emanuele Quintarelli . He shares his research on the state of affairs of Enterprise 2.0 projects in Italy. Not a pretty sight: no goals, leaders don't understand, no metrics, but also... social business is here already. Companies are just doing  it. So, how do we move forward? Some remarks by the panel: Luis Suarez says we are confronted today with the fact we should manage for the longhaul. Employee disengagement is the big issue we should address. Management is the barrier, so we should address that. David Terrar says we should bring internal social back to hard business facts Chee Chin Lie: talk less about strategy, but do  it. It talks time. BASF is only two year into internal social and he sees lots more potential for his company (and other companies). At BASF recognizes this takes time, but they found it of strategic important.

The first practice panel about ' Social as Enabler for Strategic Business Excellence ' by Joachim Heinz  and Martial Tardy . First Tardy of Solvay about the Solvay and Rhodia merger facilitated by means of an Enterprise Social Network. Learnings: don't fear misconduct, fear a ghost town reverse the communication streams get in gear with a new editorial tempo get on top of social technologies Next Heinz about Bosch's social business initiatives. Bosch has 300.000 employees. Why social business at Bosch? Because of the network society and to tap into the potential of the huge number of employees. They want to develop to an agile, open and transparent business system in a highly connected environment. Steps they distinguish are ( top-down approach): guidelines and principle (e.g. only 20% closed communities, open/transparent by default) technology and processes (developed an entirely new onboarding wizard developed jointly by Bosch and IBM - helps newcomer...

I'll liveblog large parts of the Enterprise 2.0 Summit. I'll try to publish my notes as soon as the talk is over. First talks at the Enterprise 2.0 Summit are by Jon Mell and Dan Pontefract about ' Heading from Engagement to Passion in Future Work Performance '. Flat army First, Dan Pontefract about 'Flat army'. Pontefract starts with some stories about his experience in corporate life. Why do organizations feel like jails? Research (Gallup a.o.) shows employee engagement is horrible in most large organizations? In the US research shows this leads to huge losses in productivity. Disengagement is a huge issue in organizations. How do we avoid disengagement in organizations? Most people want to find purpose at work. At Telus, the company Dan works for with 40.000 employees, they use several different models to encourage engagement in leadership, collaborative tools, etc. Telus had engagement issues. Half of the employees were not engagement. They d...

Are you planning to go to the Enterprise 2.0 Summit ? I hope so. It would be great to meet you there. To me the Enterprise 2.0 Summit is the conference about enterprise 2.0 and social business in Europe. It’s the place to be to learn from experts in the field, ask your questions and share your insights. So, I feel honored to be one of the summit's ambassadors this year! I couldn’t make it last year. But I did go to the editions before that . I really enjoyed it. The conference is well-organized, it has great speakers en lots of talks tapping into the practical experience of the speakers. (Here's a blogpost from the conference organizer about the summit.) This year will be extra interesting. Many organizations are just jumping on the social business bandwagon. So it will be interesting to hear from them why they are and how they plan to do it. Furthermore, there are many companies and consultants that have ‘been through it all’. Some are disappointed. Enterprise 2.0 an...

Another reflective post ... Hey, it's Friday! :-) This post is long overdue, but I promised I would reflect a bit on the Enterprise 2.0 Summit . I'll keep it short. I enjoyed the Summit and hope to be there next year as well. What did I enjoy most this year and hope to see more of next year? Here's my list: Some of the speakers shared the failures and dark side of enterprise 2.0. I think we need to more of these kind of examples. Not to focus on the negative side of internal social media, but to learn from failure and the unexpected. I agree with Ana Silva  we need more, deeper and detailled stories about e2.0 deployments. How did they really  do it? And then we can discuss the cases, share experiences, etc. This implies we need good stories and storytellers, and excellent workshop/discussion moderators.  I hope we'll hear more about mobile and location-based systems. Most of the cases were about social networking and microblogging platforms inside the org...

As promised I would blog about the final keynote of the Enterprise 2.0 Summit soon. Now's the time! Dion Hinchcliffe wrapped up the Summit with a good keynote about 'Next Generation Ecosystems'. I'll share my notes with you. His slides can be found here . Dion's presentation started out with a whole list of trends in the social business/enterprise 2.0 space. Like: Implementations of e2.0 tools have become bigger and faster All data show sustained benefits after rolling out e2.0 tools Everything is becoming social inside company (people-focus) Ownership of social is not clear The predicted social data explosion happened Mining social data has become a major industry (lots of different vendors) Internal and external is blurring, but it has not gone as far as most thought it would go There's some talk about social business standards Social is becoming more integrated in work (was isolated before) Dion also relates to the Alcatel-Lucent  (slides...

Breakout participants: Bart Schutte, Cordelia Krooss, Jean-Yves Huwart and myself. I thought I'd share some of my notes about the breakout and continued discussion we had about the role of the Enterprise 2.0 Manager, now and in the future. The discussion started where we left off after Cordelia presented her vision on this role . One of the main discussion points was whether we will need a e2.0 manager in the future organization (organization 2.0, as Cordelia called it). The notes and statements are not my own, but are a collection of what we shared in our breakout. When 2.0 principles are pervasive in the organization we don’t need the e2.0 champion. But doesn’t it depend on the type of organization? Does it change all organizations fundamentally? Does it apply to all businesses? Transparency and externalization are business trends. E2.0 tools give the company a means to relate to these trends. Organizational levels and structures will continue to exist, but there impor...

At Track 2 of the Enterprise 2.0 Summit about 'Regaining Business Agility'. Track speakers are Bart Schutte (Saint-Gobain) and  Flavie (Pernod-Ricard). Saint-Gobain is built up out of lots of smaller companies. They started with Jive to support business collaboration for all businesses, all functions, all people. They started with one business segment. The business objectives are: Enable global teams to form and work effectively (was not possible before, can't be done via email) Enable people to connect and build new relationships Enable greater sharing of information (more innovative, faster to market, more customer oriented) The tool can meet many types of needs, from process, projects to functions and communities of practice (structured to unstructured). So, people will be in many groups, it will be there workplace, and Jive should replace email.  What did it bring them? New markets for existing products were found Faster time to market Improve...

The 2nd day at the Enterprise 2.0 Summit starts with a panel discussion about 'Models for the Social Business Transformation' (track 1). Panelists are Luis Suarez  (IBM), Jerome Colombe  (Alcatel-Lucent) and Nicolas Rolland (Danone). Jerome starts with a presentation about his experiences at Alcatel-Lucent. This company is in a huge transformation. The transformation was done in less than 2 years, and started just after Ben Verwaayen started at Alcatel. Engage has become part of their DNA. They set up a platform called Engage. Now with 60.000 profiles (80% of the org.) and 4.000 groups. There are two official community managers, but the rest is managed by the employees themselves. People decide for themselves what they do with the platform. They analyze what's happening in the platform with social network analysis. Benefits for Alcatel were: It restructured the internal communications Commitment to convince and help colleagues (engagement of whole of larger pa...

Final keynote of day 1 of the Enterprise 2.0 Summit. Richard Collin  and Jean-Christophe Kugler of Renault will talk about New Models for the Social Enterprise. Just refer to Emanuele Quintarelli's post  (scroll down to part of the post about this keynote). ;-)

Last breakout of this day at the Enterprise 2.0 Summit about 'The Maturing of the Enterprise 2.0 Management'. Breakout speakers are  Cordelia Krooss , Luis Suarez and Jamil Ouaj. Cordelia kicks off with her thought on the maturing of Enterprise 2.0 management. She gives an overview of how BASF organizes Enterprise 2.0, specifically the community manager roles and the relatedness to high-level management. Their maturity model distinguishes between pioneering, piloting, introduction, professionalization (where they are now), business organization (opening up more to the outside world) and organization 2.0 (e2.0 is the way we do business). The role of the e2.0 manager will co-evolve with these steps project manager, adoption manager, business consultant, strategic consultant and no e2.0 manager anymore. First question: will there really be no need for management when we reach the Organization 2.0 phase? Luis replies by saying: Do you measure how many emails people...

This breakout (track 3) at the Enterprise 2.0 Summit is about 'Mastering the social work mindset'. Breakout speakers are Anthony Poncier and Ellen Trude . Anthony kicks off with a sort presentation about HR and Enterprise 2.0. (Last year there was only one participant from the HR department at this Summit. This year there are many more.) HR should be on the wagon because people are the core of organizations. McKinsey recently stressed that the role of HR in E2.0 is essential. Why? Because of the inter-generational cultures (millenials, etc.), new job descriptions (like the community manager), talent management, impact on visibility and mobility (career development, L&D), etc. It's important to look at and change the tradition HR processes for E2.0 success. Ellen doesn't like the word training relating to social media and enterprise 2.0. Training is too much a one-way lecture. At Ellen's company they developed a social learning environment. The courses a...

Next breakout (track 1) at the Enterprise 2.0 Summit is about 'Community and Engagement Management'. Breakout speakers are Joanna Walczak  (Lecko), Jerome Colombe  (Alcatel-Lucent) and Jon Mell  (IBM). Joanna kicks off with a presentation about what should be understood by engagement in enterprise 2.0. Engagement is the Leitmotiv of community management. Engagement is linked to the employees' awareness of being part of a systemic organization. A first step of building a successful community is that to acknowledge that the community already exists. The community should be more than sharing ideas. And it should be related to the corporate strategy. How do you prove the value of the community for the organization? Prove that these new kinds of interactions are genuinely productive, help transform fruitful interactions into capitalizable assets, make individualism and collaborative behavior compatible through 'gamification', and, give some feedback  about the Retur...

This track (nr 3) at the Enterprise 2.0 Summit is about ‘Designing the Social Workplace’ with Miguel Membrado (Kimind), Marie Khayet (Essec Business school), Frederic Williquet (SD Worx) and Jane McConnell (NetStrategy/JMC). This breakout was prepared before the Summit in Meet-ups. The insights from the meet-ups are shared first. What is a social workplace? What is the digital workplace and how is it becoming social? There are four enablers of the digital workplace, according to Marie? Flexible work hours Technology Social media platform Cloud-based services  How can this be integrated in the corporate tools? The social workplace is not an IT system but an ecosystem with work in context. Miguel goes into the company cultural issues with respect to Social Business. Not in all cultures openly sharing insights is normal. In companies like Google and IBM this is mainstream, but not in all companies. They also looked at objectives and metrics. How do you measure adopti...