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Second keynote at the Content Marketing and Webediting conference is by Noz Urbina about going omnichannel. Here are my notes of his talk. Do you know the difference between multi- and omni-channel? Noz will answer this question during his talk. Overt selling has given way to problem solving. Sweeping statements have given way to conversation-like message. (Rose) Good example of omni-content: cards Google is showing based on searches. E.g. showing the opening times of a supermarket when you Google for it, instead of showing you a link to the site of the supermarket. There are more and more channels and there's more and more need for personalization of content. We’re realizing content is the strategic business asset, not the deliverable that wrap it. Content is vital across channels. We must: fix the content (make it media-agnostic; make is reusable, well-modelled; apply semantic metadata; apply audience, applicability and context metadata to decide where and when to ...

I’m sharing some of my notes from the Content Marketing and Webediting conference I’m attending today. First up is Margot Bloomstein about content strategy using slow content for long-term change. How to give people the right content in the right context? Margot’s definition of content strategy is: planning of the creation, delivery, and governance of useful, usable, brand-appropriate content. Margot’s talk is structured around the following ways to slow down your users with content: 1. Editorial style and structure Points to tracking personal data. Lots of uptick around phone and apps to share and capture personal data (Fitbit and the like), but they don’t happen to good at long-term change. On the other hand 10Q is a good example of using content for long-term change. Content affects experience… and the user’s perception it. Frustrating activities feel slow, but if the activity make happy it does not feel slow. 2. Discover and comparison-style content type...

Next keynote at the Copywriting & Content Marketing conference is by Robert Rose . Marketing processes have changed. All content people are now marketeers. Why? Marketing is not only responsible for leads and visitors, but also for retention, satisfaction and upselling. We need to work towards customers that will defend us to death (evangelism). Buyers used to solve their problems and that's how they bought products. "People don't notice ads, they notice what interests them and sometimes its an ad." (Gossage) But buyers have changed due to the internet. Audiences now filter. Email and direct mail are less effective. Buyers are rising above the noise. They are empowered and more informed. Some numbers: 90% of buy start with a search and 30% (and rising quickly) is done via social media. 40% and rising is done via mobile. People don't search in Google and social media about you. They have a question and are looking for answers. "People don't...