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Next masterclass at the  Congres Intranet  is by  Paul Miller  and  Elizabeth Marsh  about setting up the digital workplace program. Here are my notes. What is the 'digital workplace'? It's consists of 3 connecting circles: the employee's digital home life, employee's digital working life and the organization's digital workplace. Only 36% of organizations have a formal digital workplace program or function. The overview of the session relates closely to  the digital workplace checklist  they developed. The steps that are distinguished are: strategy and approach - 70% of the organizations say they have set up a collaborative platform, only 10% succeed... Do a review of systems and roadmaps and define the as-is landscape of the current digital workplace. Interestingly someone remark: don't focus only on the digital landscape but also how people do their work offline.  stakeholders and buy-in - Interesting remark: Digital workpla...

This year's Congres Intranet starts with two masterclasses . The first masterclass is about the potential of internal crowdsourcing by Ross Dawson . Here are my notes. Ross starts out by point to the Wikipedia definition  of crowdsourcing, but disagree with the "open call" part. It's not limited to 'open calls'. His definition of crowdsourcing: tapping the mind of many. And there's a huge number of crowdsourcing initiatives and platforms. There are two big constraints to external crowdsourcing. It's intellectual property and context. There are different types of closed crowds, e.g.: employees customers The big difference between open and closed crowds is it's important to have a good reason to have a closed crowd. People that you want you to join the closed community need good reasons to join as well. What are the steps to succes w.r.t. internal crowdsourcing? objectives - why? Access better ideas? Tap existing talent? Engage st...

The 3rd edition of the SocialNow conference is coming up quickly. This time it will be held in The Netherlands. The previous two editions were held in Portugal. The unique concept of the conference hasn’t changed. The conference is focused on helping you select the right internal social tool. Many people and organizations are struggling with this. There are loads of internal social tools out there and often social tools are already being used internally (e.g. Yammer …). But how do all these tools stack up? As always most internal social tools say they can do everything. But can they really? Even when they have to present their tool against real-life business situations? That’s what SocialNow is about. Many tools will present, but no marketing talk is allowed. The tool has to speak for itself by relating what the tool can do to specific organizational challenges. Such as international collaboration, dispersed knowledge sharing and expertise finding. These presentations will b...