Recently I had the chance to give a workshop to 50 secretaries. Their question was: Could you tell us more about the newest collaboration tooling, specifically social media? Of course!, I said. So we split the group in two and off we went! With the workshop I hoped we could abstract from daily secretary work and look at their information and communication processes. Secondly we would relate that to their current toolset and see if new collaboration and social media tooling could improve the way they communicate and handle information. Boy, did these ladies catch on! First, I was really curious if we they would want to and be able to abstract from their work processes. Well, they did. They handles loads of different types of information. And mostly the tool they use to manage this information is... email. It wasn't hard for them to come of with the pro's and con's of this combination either. Secretaries don't work for themselves, they work for a manager and one or m...