Monday, September 22, 2014

Some insights from the Digital Workplace Survey 2014 - 3

In my previous post about Jane’s report about the Digital Workplace I focused on what the report said about adoption, challenges and business scenario’s. In this post I’m zeroing in on the survey results about mobile intranet, search, and the scorecard.

Mobile intranet
I hear quite some organizations talk about mobile intranet. The report shows only 10% actually have a mobile intranet. And 30-40% have plans to develop one in 2014. To me this is somewhat disappointing, although it does relate to my consultancy work. Mobile intranet is still far away for most companies. Many are (still) working hard to get the 'basics' right.

Search
Quite some attention is paid to ‘search’ in the report. Clearly search is not done well in most intranets. I do find it surprising hardly any companies get search right. My experience is this usually has more to do with governance and content design than with technology…

Scorecard
Together with an Advisory Board a Digital Workplace Scorecard was defined with which organizations can assess themselves at their readiness for or current state of the digital workplace. The Scorecard is not easy to understand and fill in, I find. But I actually like that. Developing an intranet or a digital workplace is not easy either. The Scorecard clearly communicates that. There are many things to take into account when developing and maintaining a digital workplace.

In conclusion
First and foremost I’d like to congratulate Jane with another great report. Clearly a huge amount of work must go into the report. I find reading the report inspiring and insightful. And the way the survey results are presented get better every year. I really appreciate the way Jane continuously is thinking about how to present and communicate the results in a better way.

I’ve read quite a bit of posts about the report. It’s great to hear what others think of the results. I’m curious to hear what you think of my findings from the report. And how you use Jane's great report in practice. Please leave a comment if you have any.

Oh, and finally, it’s good to see some Dutch organizations – I counted 7 - participating in the survey. But we can do better, dear Dutchies! :-)

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