Friday, February 29, 2008

E2.0 = new KM?

Andrew McAfee recently wrote about success factors for Enterprise 2.0. It's a nice short post and gives a good list of (categorized) success factors. To comment on some of them:
  • Tools are egalitarian and freeform
For the first time I thought: should the admin rights to these tools also be given to all. I don't mean 'read/write' access, but also: being able to add participants/accounts, changing access rights for internals and externals, etc.
  • The toolset is quickly standardized
Yes, I would agree with this statement. But I wonder if this will hold in the future. People have been writing about employees being able to select their own tools inside and outside the organization.
  • Excellent gardeners exist
Interesting, is this a.o. the new role of the traditional Information Management department?
  • Slack exists in the workweek
Love this one. This is true: we need slack in our work to share, learn and act.

Listening to Andrew's presentation (his above-mentioned post is a summary of that presentation) Tom Davenport concludes ‘Enterprise 2.0’ is the new KM. As I pointed to before Davenport and McAfee had some debate in the past if Enterprise 2.0 is really changing business and if it's really new. Now he seems to agree more with McAfee. I'm surprised it took Davenport so long to see this… Seeing this he has an interesting statement on the differences between classical KM and E2.0:

The tools are largely different, for one. Perhaps the most important difference is the emphasis on emergence of content structures in E2.0, rather than specifying them in advance, as early knowledge managers had to. But I've always felt that most information environments require some mixture of structure and emergence.

I don't agree with the comment on Davenport's post by James Dellow that E2.0 "is all about the technology". Sure technology is important, but I find that E2.0/Web 2.0 is about people, social ties and… technology (finally!) really being able to support the social process. So E2.0 is all about "you".

0 comments:

Post a Comment

Please leave a comment! Just log in using one of the formats and if you want me to get back to you. Otherwise comment anonymously.