Just a couple of notes on this talk.
Dow Jones owns Factiva, which started in 1999.
Mary tells about how they step-by-step, year-by-year implemented collaboration tooling.
She stresses the three C’s:
- Common Communications platform
- Global Corporate Culture
It all starts with the needs of the employee: all of the relevant content, only the relevant content, in the right form, at the right time, fastest.
That is the Factiva marketing slogan!
- conduct an information audit. Have users write done their information needs during their work. An employee is looking for information. Ask him/here: where did you find it, how did you find it, could you find it, etc.
This give you items for your case.
They use Coveo search instead of Microsoft Search.
Tip: Apply the external internally (Factiva for your employees).