Wednesday, September 5, 2007

Gartner PCC Summit 2007 (part 8)

“End-user case study: Portals, Content and Colllaboration - Communication Comes in full circle at Dow Jones” (by Mary McCall, Director, Employee Communication Dow Jones) at PCC 2007 Summit.

Just a couple of notes on this talk.

Dow Jones owns Factiva
, which started in 1999.

Mary tells about how they step-by-step, year-by-year implemented collaboration tooling.

She stresses the three C’s:
- Collaboration
- Common Communications platform
- Global Corporate Culture

It all starts with the needs of the employee: all of the relevant content, only the relevant content, in the right form, at the right time, fastest. That is the Factiva marketing slogan!

But what do users need?
- conduct an information audit. Have users write done their information needs during their work. An employee is looking for information. Ask him/here: where did you find it, how did you find it, could you find it, etc. This give you items for your case.

They are (also) moving to Sharepoint 2007 (MOSS 2007).
They use Coveo search instead of Microsoft Search.

Tip: Apply the external internally (Factiva for your employees).

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