- Look for the mechanisms behind the way people work (at first site it's often chaotic) and connect to those mechanisms.
- Provide solutions for knowledge management problems that closely relate to current working methods.
- Continuous trial & error, probe, never stop trying new approaches to KM problems.
- Don't enforce solutions to KM problems.
- Document management is the basis of KM, start there.
- Knowledge mapping can work without enforcing participation of employee (with 'enforcing I mean, e.g., having an employee fill in their profile and keep it up to date).
- Defining a business case for KM is hard if not impossible.
- Knowledge brokers are a success (implicit or explicit role). KM is about people and people connecting to other people. "Oh, you're looking for info about so-and-so, go talk to him!"
My next post will be about the 'future of KM' as I see it.