National Knowledge Management Research meeting "Made in Holland" (3)

Henk Smeijsters, Hans Koolmees & Sylvia Schoenmakers (Kenniskring Kennisorganisaties en Kennismanagement, Hogeschool Zuyd): Practical research and action learning in learning organizations

Encouraged by the government, the Maasland hospital of the Orbical (Dutch: Orbisch) Medical and Care concern is realizing the hospital of the 21st century. Part of this venture is the Patient-focused treatment (PFT), which should help this hospital evolve into a learning organization.

The project developed a mental model of PFT rules of conduct, a PFT training and a method to embed it in their work. This is done in dialogue with the employees, using data collecting techniques, techniques for co-creation and natural inquiry techniques (such as member checking, triangulation, peer debriefing). Embedding in daily work is done using action learning, which is still work-in-progress.

There are hiccups w.r.t. embedding: the employees don’t have much time, limited experience with ICT, big differences in education.

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